Smart 3D Support Specialist
AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.
The Smart 3D Support Specialist supports 2D / 3D CAD Tools with regards to the following packages: Hexagon Plant 3D, Smart 3D Instrumentation (SPI) and Smart 3D Electrical (SPEL), Smart 3D P & ID and Foundation and their integration with other software.
This role will be based in Mississauga, ON.
Your role within the team:
System level activities required to support the following software above, this includes activity items such as:
- Monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
- Participate in software certification, User Acceptance Testing, Requests for Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
- Configure, test and put into production SPEL and SPI for new projects.
- Provide user support for: Hexagon Plant 3D, SPEL, SPI, Plant P & ID and Foundation.
- Maintain Smart Plant borders and security identifiers.
- Resolve software installation issues.
- Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
- Resolve CADD problems related to: (missing/ frozen workflow issues, missing signatures, PDF conversion issues, missing stamps, wrong format etc.).
- Train users as needed in supported software use.
- Support and maintain the Engineering Tools development and certification servers.
- Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services.
- Liaise with Developers, staff and Chief Designer to define and implement enhancements.
Why choose AtkinsRéalis as an employer?
Because we offer:
- The opportunity to work on various major projects for internal and external clients.
- An exciting environment where work-life balance is important.
- A wide array of learning and development opportunities.
- Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
- A work environment focused on health and safety.
The ideal candidate:
- Preferred College Diploma specialized in a related technology from an accredited institution and minimum of five years of relevant experience.
- Capable of supporting the Engineering applications for which the branch is responsible.
- Ability to investigate, assess and resolve issues associated with hardware and software problems.
- Good verbal, written, organizational and presentation skills.
- Ability to effectively interface with staff, project management team, and internal clients.
- Demonstrate initiative and results-oriented performance.
- Knowledgeable with the Intel hardware platform and Windows Operating system.
- Capable of supporting the Engineering applications for which the branch is responsible.
- Ability to investigate, assess and resolve issues associated with hardware and software problems.
- Good verbal, written, organizational and presentation skills.
- Ability to effectively interface with staff, project management team, and internal clients.
- Demonstrate initiative and results-oriented performance.
Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.
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Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).
Successful applicants will be notified about AtkinsRéalis’s accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.