Remote Conferencing Specialist
OECD
Full-time
On-site
Paris Île-de-France France
Company Description
THE OECD – Who we are, what we do
The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.
THE EXECUTIVE DIRECTORATE (EXD)
The Executive Directorate (EXD) is the steward of OECD resources, on behalf of the Secretary-General. Our focus is on people and their wellbeing; the effective and efficient management of the budget; the safety and security of staff, Delegations, visitors, and of the OECD’s data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences, meetings and events, whether virtual, physical or hybrid. As well as providing corporate services, functions and management support to our staff and Members, we provide integrated, strategic and expert advice on corporate policies and management issues to the Secretary-General, to Council and to Standing Committees, to which we regularly report on corporate matters. We also provide compliance and risk management functions (for management areas under our purview). Ours is a fast-paced environment focused on delivering management excellence across all of our functions.
THE CONFERENCE, SECURITY AND INFRASTRUCTURE SERVICE (EXD/CSI)
Within the OECD's Executive Directorate (EXD), the Conference, Security and Infrastructure Service (EXD/CSI) is responsible for facilitating conferences that bring together delegates from our 38 Member countries, key partners and other stakeholders, for language services (interpretation and translation), for safety and fire security of OECD staff, delegates and visitors, and for the management and operation of OECD buildings in Paris and OECD Centres abroad.
Job Description
THE POSITION
EXD/CSI/CSD division is looking for a Remote Conferencing Specialist who will be responsible for preparing, assisting with, setting up and operating the audio-visual tools for remote conferencing. The Remote conferencing specialist will report directly to the Head of Conferencing and Interpretation Systems.
Main Responsibilities
Remote Conferencing
From the information provided by the corporate Conference Room Management System (CRMS), organise and schedule service requests (audio, video and web conference) in co-ordination with the remote conferencing team.
Provide premium technical and personal support for teleconferences involving senior staff, including hardware needs.
Provide advice and support to meeting organisers in preparation of and during remote conferences and high-level meetings.
Organise training sessions for users, and provide follow-up guidance.
Maintain a telephone hotline for clients dedicated to remote conferencing services, in collaboration with the other team members.
Support meeting organisers in the use of the Conference Room Management System (CRMS) and adjust invoice items as necessary.
Hardware Management
Undertake regular checks of equipment and report on the status of audio-visual equipment assets.
Ensure that equipment is maintained and repaired as needed, and ensure a curative first level of maintenance.
Participate in the technical installations in self-service meeting rooms.
Provide user support documentation for audio-visual equipment.
Manage on-site work by sub-contractors (integrators, installers, suppliers).
Contribute to projects to upgrade the systems used in the conference rooms, in collaboration with the Digital, Knowledge and Information Service (DKI).
Other responsibilities
Track and report regularly on remote conferencing activity, providing insights based on Key Performance Indicators (KPIs)
Contribute innovative ideas for improving services (both technical and organisational).
Stay abreast of new remote conferencing technologies and innovations (audio, video and web conferencing) and their implementation.
Resolve complex technical issues to respond to clients’ demands.
Participate in other tasks connected to the unit’s activities as needed.
Qualifications
Ideal candidate profile
Academic background
A university degree or a higher technical qualification, preferably in web, IT technologies or multimedia.
Professional background
A minimum of five year’s professional experience in multimedia and remote conferencing technologies, notably:
the provision of support and training to “premium” users of complex IT tools (e.g. audio, video and web).
in the operation, development or maintenance of web applications.
Experience working in a multicultural environment would be an advantage.
Tools
Excellent knowledge of broadcasting, audioconferencing and videoconferencing tools.
Excellent knowledge of one or more of the main professional web conferencing applications, such as WebEx, Skype for Business, Teams, Zoom.
Excellent knowledge of the Microsoft Office suite.
General knowledge of videoconferencing endpoints and H323, SIP infrastructures.
General knowledge of operating systems (Windows, Mac OS).
General knowledge of standard configurations, systems and office tools.
Basic knowledge of computer networks and IP telephony.
Basic knowledge of multi-language web communication solutions.
Basic knowledge of web interactive tools and applications (Chatting, Polling, Voting) and Digital event platforms.
Basic knowledge of video-editing software (Da Vinci Resolve, Adobe Première, Final Cut)
Languages
Fluency in one of the two official OECD languages (English and French) and knowledge of the other, with a commitment to reach a good working level.
Core Competencies
OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 2); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 2).
There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
To learn more about the definitions for each competency for levels 1-3, please refer to OECD Core Competencies.
Contract duration
Fixed term of two years (with the possibility of renewal).
Additional Information
What the OECD offers
Depending on level of experience, monthly salary starts at either 4 994.93 EUR, plus allowances based on eligibility, exempt of French income tax.
Click here to learn more about what we offer and why the OECD is a great place to work.
Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.
The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.
The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.
THE OECD – Who we are, what we do
The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.
THE EXECUTIVE DIRECTORATE (EXD)
The Executive Directorate (EXD) is the steward of OECD resources, on behalf of the Secretary-General. Our focus is on people and their wellbeing; the effective and efficient management of the budget; the safety and security of staff, Delegations, visitors, and of the OECD’s data; maintaining and sustaining physical and digital infrastructure; and enabling the convening power of the OECD through conferences, meetings and events, whether virtual, physical or hybrid. As well as providing corporate services, functions and management support to our staff and Members, we provide integrated, strategic and expert advice on corporate policies and management issues to the Secretary-General, to Council and to Standing Committees, to which we regularly report on corporate matters. We also provide compliance and risk management functions (for management areas under our purview). Ours is a fast-paced environment focused on delivering management excellence across all of our functions.
THE CONFERENCE, SECURITY AND INFRASTRUCTURE SERVICE (EXD/CSI)
Within the OECD's Executive Directorate (EXD), the Conference, Security and Infrastructure Service (EXD/CSI) is responsible for facilitating conferences that bring together delegates from our 38 Member countries, key partners and other stakeholders, for language services (interpretation and translation), for safety and fire security of OECD staff, delegates and visitors, and for the management and operation of OECD buildings in Paris and OECD Centres abroad.
Job Description
THE POSITION
EXD/CSI/CSD division is looking for a Remote Conferencing Specialist who will be responsible for preparing, assisting with, setting up and operating the audio-visual tools for remote conferencing. The Remote conferencing specialist will report directly to the Head of Conferencing and Interpretation Systems.
Main Responsibilities
Remote Conferencing
From the information provided by the corporate Conference Room Management System (CRMS), organise and schedule service requests (audio, video and web conference) in co-ordination with the remote conferencing team.
Provide premium technical and personal support for teleconferences involving senior staff, including hardware needs.
Provide advice and support to meeting organisers in preparation of and during remote conferences and high-level meetings.
Organise training sessions for users, and provide follow-up guidance.
Maintain a telephone hotline for clients dedicated to remote conferencing services, in collaboration with the other team members.
Support meeting organisers in the use of the Conference Room Management System (CRMS) and adjust invoice items as necessary.
Hardware Management
Undertake regular checks of equipment and report on the status of audio-visual equipment assets.
Ensure that equipment is maintained and repaired as needed, and ensure a curative first level of maintenance.
Participate in the technical installations in self-service meeting rooms.
Provide user support documentation for audio-visual equipment.
Manage on-site work by sub-contractors (integrators, installers, suppliers).
Contribute to projects to upgrade the systems used in the conference rooms, in collaboration with the Digital, Knowledge and Information Service (DKI).
Other responsibilities
Track and report regularly on remote conferencing activity, providing insights based on Key Performance Indicators (KPIs)
Contribute innovative ideas for improving services (both technical and organisational).
Stay abreast of new remote conferencing technologies and innovations (audio, video and web conferencing) and their implementation.
Resolve complex technical issues to respond to clients’ demands.
Participate in other tasks connected to the unit’s activities as needed.
Qualifications
Ideal candidate profile
Academic background
A university degree or a higher technical qualification, preferably in web, IT technologies or multimedia.
Professional background
A minimum of five year’s professional experience in multimedia and remote conferencing technologies, notably:
the provision of support and training to “premium” users of complex IT tools (e.g. audio, video and web).
in the operation, development or maintenance of web applications.
Experience working in a multicultural environment would be an advantage.
Tools
Excellent knowledge of broadcasting, audioconferencing and videoconferencing tools.
Excellent knowledge of one or more of the main professional web conferencing applications, such as WebEx, Skype for Business, Teams, Zoom.
Excellent knowledge of the Microsoft Office suite.
General knowledge of videoconferencing endpoints and H323, SIP infrastructures.
General knowledge of operating systems (Windows, Mac OS).
General knowledge of standard configurations, systems and office tools.
Basic knowledge of computer networks and IP telephony.
Basic knowledge of multi-language web communication solutions.
Basic knowledge of web interactive tools and applications (Chatting, Polling, Voting) and Digital event platforms.
Basic knowledge of video-editing software (Da Vinci Resolve, Adobe Première, Final Cut)
Languages
Fluency in one of the two official OECD languages (English and French) and knowledge of the other, with a commitment to reach a good working level.
Core Competencies
OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 2); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 2).
There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
To learn more about the definitions for each competency for levels 1-3, please refer to OECD Core Competencies.
Contract duration
Fixed term of two years (with the possibility of renewal).
Additional Information
What the OECD offers
Depending on level of experience, monthly salary starts at either 4 994.93 EUR, plus allowances based on eligibility, exempt of French income tax.
Click here to learn more about what we offer and why the OECD is a great place to work.
Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.
The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.
The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.