Protocol and Tour Ambassador (Communications Specialist II)

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA).  Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy.  Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.  In this environment, the best ideas need to be voiced and every opinion matters.  As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.  
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

The Protocol Office and Tour Program is Nevada National Security Sites (NNSS) primary point of contact for planning and hosting strategic visits, meetings, tours, and ceremonial events for high-level dignitaries of the United States, local and foreign government offices, academia, and industries. This office also coordinates monthly public community tours of historical sites at the NNSS to allow the public an opportunity to learn how the Site has evolved over the years. This position will directly support Protocol Officers in conducting tours, visits, meetings, and events.  The Site Ambassador will be responsible for providing an elevated hospitable experience by welcoming and interacting with visitors to NNSS, during their visit.

Key Responsibilities

• Welcome and interact with participants from high-level management, senior directorate leaders, VIP visitors including officials from various government agencies, academia, and private sector.
• Escort members of the public, employees, and visitors from other national laboratories, plants, and sites on historical public and programmatic tours to National Nuclear Security Administration/Nevada Field Office (NFO) Facilities.  
• Narrate facts and details about current mission of NNSS along with providing historical context of the Site through memorization of tour scripts, when applicable.
• Provide tour and visit support such as transportation coordination, organize briefings, and set up/tear down, order, and deliver catered meals.
• Review safety and security details for each visit.
• Educate visitors on security and safety requirements and make appropriate notifications if security and safety requirements are not followed.
• Assist in badging process and keep the Site Operations Center informed as required.
• Participate in and embrace MSTS environment, safety, health, and quality initiatives.
• Assist in development of program procedures and materials.
• Assist with maintaining tour inventory such as lanyards, visit DVDs, etc.
• Perform other duties assigned by Management.

• Bachelor’s degree in field related to the position or equivalent training and experience and at least 2 years relevant, progressively responsible experience.
• Ability to memorize visit/tour script and specific readings and points to assist visitors gain knowledge and skills.
• Ability to communicate with public.
• Time-management skills to ensure visits are executed as planned.
• Must be knowledgeable of current security and safety requirements, to include requirements for escorting foreign citizens. 
• Must be able to work a flexible schedule to meet customer needs. 
• Ability to drive 15-passenger van and 12-passenger minibus.  
• Basic knowledge and understanding of NNSS and current programs, as well as history of other sites visited on tours, is desirable. 
• Ability to manage working at and traveling to multiple sites such as the Losee Road facility in North Las Vegas, Nevada, the Remote Sensing Laboratory located at Nellis Air Force Base, the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada) and other outlying locations as required. 
• The primary work schedule will be Monday through Thursday, 4/10 hour days (subject to change), based on weekly tours scheduled.
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy L Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted.  Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Annual salary range for this position is: $62,358.40 - $93,537.60.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.