Project IT Support Analyst at AtkinsRéalis

Project IT Support Analyst

AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.

The IT Support Analyst will be responsible for managing issue resolution and access management for the Common Data Environment of a major Nuclear new build project. In addition, the individual will develop dashboards, workflows and integrations between project applications as per stakeholder needs. Success in the role requires the ability to plan and prioritise activities, coordination with multiple stakeholders across alliance organizations and experience developing applications in an environment such as M365.

Location – Mississauga, ON

Your role within the team:

• Provide IT support for the Common Data Environment (CDE) on major Nuclear new build projects.
• Create an IT support ticketing system for management and resolution of IT issues with CDE applications.
• Interface with users from alliance organisations to understand issues and provide timely resolution.
• Provide user training on application features.
• Interface with the project Digital team, application vendors and internal IT to find solutions to issues raised and document resolutions for future reference.
• Create and follow up on support service requests with CDE application vendors as and when required.
• Provide functional support for both application and business process issues.
• Create and maintain support documentation such as FAQs, work instructions and job aids.
• Provide, modify and remove access to CDE applications for all alliance organization users, ensuring only users with required security clearances have access.
• Maintain access logs and traceability for user access requests and approvals.
• Partner with project functions to capture requirements for process automation, data integration and reporting needs.
• Develop, test, implement and maintain solutions such as workflow configuration, application integration, data dashboards in the CDE based on captured requirements.
• Debug production issues and resolve them quickly with permanent fixes.
• Identify areas for business process improvement and efficiencies; make recommendations to improve existing processes or system functionality.

Why choose AtkinsRéalis as an employer?

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.  
 

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Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.