Order Coordinator

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).  We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.

Order Coordinator is responsible for processing all customer purchase orders accurately and timely ensuring service level agreements are adhered to and all invoices are created within the correct period.

• Timely and accurate processing of all customer purchase orders including license
• Timely and accurate processing of all web shop based orders
• Timely and accurate processing of all internal stock transfer orders
• Timely and accurate creation of all customer invoices in the correct period
• Processing of internal demonstration equipment
• Processing of instrument loan equipment
• Manage locally sourced Cryogen orders
• Manage web shop orders
• Manage demo system orders
• Manage loan systems/accessory orders
• Process licence requests
• Process repair/returns orders
• Process Cryo Maintenance kit orders
• Process Prodigy Mainteance kit orders, Process Cold head maintenance orders
• Process inter campany stock transfer orders
• Process third party purchase orders
• Create all customer SAP invoices
• Monitor closely all required documentation is in place for each order
• Monitor incoming shipments of systems and parts and arrange customs formality works
• Arrange export shipments of repair and follow-up with returns
• Update SAP order status and delivery date based on the production's information
• Update SFDC tool with SAP order number and required documents information
• Work closely with Front office and Quotation Specialist team
• Any other tasks to improve effectiveness apply
• Back up support for same functions noted within the job description for other regions
• Maintain an excellent working knowledge of Bruker products
• Other duties as may be defined which are broadly in line with the duties and objectives above

Required qualifications:

• Bachelor degree in Business Administration or relevant field
• Experience in working in the business of high technology life science fields
• Excellent written and verbal communication skills

Required Skills and experiences (IT, language, working skills/experience)

• Detail orientated with excellent organizational skills
• Creative thinker with a decision-ready attitude to achieve
• Hands on experience with SAP, CRM software SalesForce.com
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Excellent interpersonal communication (both written and oral) skills in local language and English
• Ability to deal with people at all levels.

Required Soft Skills

• Self-discipline and the ability to decide priorities in a rapidly changing commercial environment
• Ability to work independently, as well as in a team
• An outgoing and likeable personality with a high degree of personal integrity
• A flexible attitude to working hours which are sometimes influenced by factors such as the need to complete the job
• Problem solving capabilities
• A very high standard of personal presentation