Manager, Information Technology

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At Bruce Power, you’ll experience the meaningful work of advancing Ontario’s clean energy future and medical isotope innovation while contributing to a culture of excellence. Step into an inclusive and dynamic environment that values collaboration, encourages bold ideas and empowers you to make a real difference.

From safely delivering clean, reliable power to families and businesses across the province and cancer-fighting medical isotopes around the world to supporting challenging and innovative nuclear projects like our multi-year Life Extension Program, we offer interesting and impactful opportunities. Ongoing training and development are part of every job, providing constant growth and skill-building potential.

Be a part of the team — our future is bright!

Currently, our Applications and Solutions department has an opportunity for a Manager, Information Technology.

The Applications and Solutions department is responsible for delivering operational support and solutions for all IT-related software. This includes Maximo, Workday, Content Server and a host of other applications. They ensure the stability, security, and efficiency of these software solutions, providing technical support to users. They also play a crucial role in ensuring that all software applications are aligned with Bruce Power's operational goals and priorities.

The Manager, Information Technology is responsible for leading a team of IT Professionals in operating and maintaining the Bruce Power IT Systems, and providing design function, project support, and 3rd tier troubleshooting for Bruce Power’s IT Infrastructure.

This is a permanent, full-time position which offers a competitive benefits, compensation and pension package and is located on site in Tiverton, Ontario.

What will you be responsible for?

• Developing and managing the work program of the Section, ensuring work is planned and scheduled, and priorities are understood.
• Managing the Section in accordance with applicable legislation, policies, programs, procedures and agreements.
• Leading and continuously developing a team of IT professionals to ensure there is both a current and future capability to deliver on the work program of the section.
• Ensuring that all personnel in the Section are appropriately trained for the tasks delegated to them and have appropriate qualifications and authorization.
• Monitoring performance and initiating any actions necessary to correct any adverse trends.
• Interfacing with other business leaders both inside and outside of IT in delivering the work program, dealing with issues that arise between work groups.
• Developing and communicating future plans and goals to all staff.
• Making recommendations on strategy, policies, compliance and communications.

Specific Responsibilities:

• Set the priorities of the team including consideration of division milestones, team goals, project requirements, strategic roadmap, end of life and lifecycle planning.
• Planning and execution of business continuity capabilities for Enterprise Applications.
• Risk identification, management, and mitigation within Enterprise Applications.
• Interface with stakeholders both inside and outside of IT in delivery of the Enterprise Application remit.
• Enforce, refine, and develop standards, procedures, and processes for the Enterprise Products team.
• Collaborate with Enterprise Architecture to develop and maintain a technology roadmap for the Enterprise Application remit.
• Continuously improve the operations of systems and supporting processes using ITIL principles.
• Achieving excellence in team’s adherence to IT incident, major incident, change and problem management processes.
• Proactively research and champion courses of action to resolve and prevent problems and to maintain high application service levels for the user community.
• Contract Management for all products and services necessary to deliver the technology capabilities within the section. This includes managing of application maintenance, software, and service contract agreements.
• Manage relations with key partners providing Managed Task and Application Managed services to deliver the capabilities of the section.
• Manage the financial aspects of the section including forecasting, accruals, month end cost variance analysis, adherence to monthly and yearly budget and reporting on cost compliance.
• Identify opportunities and champion continuous improvement for application optimization, redesign, or process improvement.
• Balance competing constraints including but not limited to scope, quality, schedule, budget, resources and risks to accommodate the needs of Bruce Power.
• Build a strong culture around our key Enterprise applications emphasizing technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Team leadership including, recruiting, onboarding, training, assessing, and career development for employees.
• Provide after-hours on-call oversight during on call rotation periods.

Knowledge and Skills

• Excellent organization, planning, time management and project management abilities.
• Proven ability to establish excellent working relationships with both internal and external contacts at all levels is key.
• Proven ability to meet deadlines with grace under pressure.
• Proven leadership and managerial skills.
• Proven financial and commercial/contract management capabilities.
• Excellent knowledge of English - oral and written, necessary to provide effective instructions, technical advice, presentations and preparation of various types of reports pertinent to work performed.
• Strong client focus.
• Experience with the following is an asset: compliance-based regulatory environments; ServiceNow, P6 and Maximo; Enterprise Resource Planning (ERP), Enterprise Project Portfolio Management (EPPM), and Enterprise Asset Management (EAM) capabilities including knowledge of IT needs for key business functions including HR, Finance, Projects, Supply Chain; on premise application infrastructure, Cloud hosting models, and process of transitioning from on premise to Cloud; implementation and support of commercial off the shelf and custom applications on desktop, servers, and databases; on premise application infrastructure, Cloud hosting models, and process of transitioning from on premise to Cloud; and Managed Task contracts.

Education and Experience

• This knowledge is normally acquired through a 4-year bachelor’s degree in a related field or an equivalent combination of education and work experience in a related field.
• A period of 8 years is considered necessary to gain this experience.
• Leadership of technical teams supporting IT operations for 24x7 IT environments over 1000 users.
• Experience in IT projects, including experience in schedule, cost, quality, and risk management.
• Experience in IT incident, major incident, change and problem management processes.

Are you ready for a change?

Please complete the online application and attach a cover letter and resume, indicating your education and experience as it relates to this opportunity. We look forward to receiving your application and will be in contact with you, should you be selected for an interview.

The successful candidate will be selected based on related and required education, experience, knowledge and skills, a competency-based interview, and background reference checks.

As one of Canada’s Best Diversity Employers, Bruce Power is committed to promoting a culture of diversity, equity and inclusion where workers feel valued for their uniqueness and are recognized for their individual differences, talents and skills. Diversity, equity and inclusion is critical to our business as we recognize that our people are our greatest resource. To support our inclusive workplace culture, we welcome and encourage everyone to apply.