Job Posting Start Date:
2024-12-06Job Posting End Date:
2025-01-05At Bruce Power, you’ll experience the meaningful work of advancing Ontario’s clean energy future and medical isotope innovation while contributing to a culture of excellence. Step into an inclusive and dynamic environment that values collaboration, encourages bold ideas and empowers you to make a real difference.
From safely delivering clean, reliable power to families and businesses across the province and cancer-fighting medical isotopes around the world to supporting challenging and innovative nuclear projects like our multi-year Life Extension Program, we offer interesting and impactful opportunities. Ongoing training and development are part of every job, providing constant growth and skill-building potential.
Be a part of the team — our future is bright!
At Bruce Power, you’ll experience the meaningful work of advancing Ontario’s clean energy future and medical isotope innovation while contributing to a culture of excellence. Step into an inclusive and dynamic environment that values collaboration, encourages bold ideas and empowers you to make a real difference.
From safely delivering clean, reliable power to families and businesses across the province and cancer-fighting medical isotopes around the world to supporting challenging and innovative nuclear projects like our multi-year Life Extension Program, we offer interesting and impactful opportunities. Ongoing training and development are part of every job, providing constant growth and skill-building potential.
Be a part of the team — our future is bright!
In support of achieving excellence and business results through safe, reliable operations, our Information Technology department is currently hiring for an IT Manager, Operations and Support Services.
The IT Manager, Operations and Support Services will be a key member of the IT Leadership team, providing service on behalf of all of IT to all areas of the company.
As we seek to modernize our technology, we will also transform the customer-focus capabilities to ensure the consistent, reliable delivery of technology support to end users, lines of business, and internal customers. With over 10,000 workers consuming our technology every day – from end user devices to audio conferencing rooms, to large projects like MCR and Outages – we are seeking a leader to apply a customer-focus mindset on behalf of the IT Division to support all parts of the business in the use of technology.
Working in a fast-paced, team-oriented environment, this position is focused on day-to-day situational leadership, process, and performance management, where the results of individual work and that of the team are clear and immediate.
For the right candidate this is an ideal opportunity to further develop technical leadership skills, financial management, strategic planning skills, build relationships throughout the company, and make an important contribution to the success of Information Technology at Bruce Power.
This is a permanent, full-time position which offers a competitive benefits, compensation and pension package and is located on site in Tiverton, Ontario.
What will you be responsible for?
Reporting to the Director, Infrastructure and Support Services, you will lead a professional team of First Line Managers as well as technical analysts responsible for Unified Communications and the IT Service Management function. This key position will exercise your skills in customer service, process management and user enablement.
Establish, maintain, and continually improve operational excellence on behalf of the IT Division ensuring quality Production services.
Oversee and coordinate the activities of the Unified Communications and IT Service Management teams and oversee First Line Managers of the IT Service Desk and Field.
Developing and implementing standards, procedures and processes for IT Operations including but not limited to; IT On Call, Maintenance Windows, ITSM and Disaster Recovery to name a few.
Plan and manage the support of new technologies.
Work with supplier partners and continually develop your team.
Provide input and recommendations regarding business continuity.
Continuously improve the operations of systems and supporting processes through the use of LEAN techniques, ITIL principles and Observability.
Proactively research and champion courses of action to resolve / prevent problems.
Develop and maintain a roadmap for Unified Communication and IT Service Management
Provide project leadership and support in implementing new technology and ensuring Support models are in place.
Knowledge and Skills:
Proven ability to establish excellent working relationships with both internal and external contacts at all levels is key.
Excellent organization, planning, time management and project management abilities.
Proven ability to meet deadlines with grace under pressure.
Proven leadership and managerial skills.
Excellent knowledge of English - oral and written, necessary to provide effective instructions, technical advice, presentations and preparation of various types of reports pertinent to work performed.
Strong client and user focus.
Understanding of a broad set of IT Technologies.
Education and Experience
This knowledge is considered to be normally acquired through a 4-year Bachelors Degree in a related field/or an equivalent combination of education and work experience in a related field.
A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.
Are you ready for a change?
Please complete the online application and attach a cover letter and resume, indicating your education and experience as it relates to this opportunity. We look forward to receiving your application and will be in contact with you, should you be selected for an interview.
The successful candidate will be selected based on related and required education, experience, knowledge and skills, a competency-based interview, and background reference checks.
As one of Canada’s Best Diversity Employers, Bruce Power is committed to promoting a culture of diversity, equity and inclusion where workers feel valued for their uniqueness and are recognized for their individual differences, talents and skills. Diversity, equity and inclusion is critical to our business as we recognize that our people are our greatest resource. To support our inclusive workplace culture, we welcome and encourage everyone to apply.