Field Service Representative - JSF
San Diego, CA
As a Field Service Representative - supporting JSF, you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components, providing technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. The principle location will be at Marine Corps Air Station Miramar, CA.
Dream Big and Make an Impact
An exciting opportunity to maintain liaison between the Pratt &Whitney, Lockheed Martin, FRCE, and Rolls-Royce technical and logistical staff, elevating the availability of F35B operations through careful management of day today operational issues.
At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do.
To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialisation, we also offer freedom to cross-specialise and develop skills across a number of different areas.
Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.
Key Accountabilities:
Be the initial point of customer contact for LiftSystem Action Resolution issues at MCAS Miramar. As required, provide assistance to Pratt & Whitney and government personnel on technical issues which include: LiftSystem/Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, LiftSystem repairs, and logistic support. Providing customers with an authoritative point of contact on all issues related to the operation of the LiftSystem product and maintain connectivity between Rolls-Royce management and key customers
Ensure that all operational events are captured and recorded in Maximo to support data gathering activities and transfer as necessary to meet the requirements of the program. (Allows RR to meet contract requirements by establishing root cause of operational impact with a view to minimize in the future). Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required.
Review proposed engineering changes with the view of minimizing adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives as required to ensure efficient coordination of the planned changes.
Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers and spares, reporting any anomalies for resolution.
Provide on-site Pratt & Whitney representatives with regular updates as required. You will also assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, Lift System modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required.
Ensure TV and AR reporting are provided to Rolls-Royce, (including issues relating to support equipment), providing supplementary information as required, ensure Rolls-Royce office space, including IT and communications are maintained through appropriate liaison with Rolls-Royce functional and project management and provide regular status reports of operational activity in support of F35 Operations.
Support Fleet Operations senior leadership in executing Fleet Ops and JSF Program responsibilities.
Basic Requirements:
Associate's degree and 4+ years’ experience, including experience in Customer Support; Or
Bachelor’s Degree and 2+ years’ experience, including experience in Customer Support; Or
Master’s Degree or JD /PhD
In order to be considered for this role, you must be a US citizen
Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here.
Relocation assistance will be provided if applicable.
Location:
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.