Customer Support Coordinator
Full Time
Heybridge/Hybrid (3 days/week in the office)
An exciting opportunity has arisen for a Customer Support Coordinator/ Administrator at Rolls-Royce Power Systems (Marine industry) in Heybridge.
In this role, you will gather data, analyse performance against contracts, complete customer status reports and issue those to the customers at the customer's determined frequency. You will provide excellent support for the sales & services team to a portfolio of customers and internal staff. The role is customer-facing and requires good communication skills and to actively deal with issues that you are aware of before it becomes a problem for the customer.
Why Rolls-Royce?
Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.
We are proud to be a force for progress, powering, protecting and connecting people everywhere.
We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.
At Rolls-Royce Power Systems, our product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids. NautIQ Solutions is a part of Rolls-Royce Power Systems that focuses on delivering electrical, automation and autonomy products to our Naval and Commercial Marine customers. The business is organised as two Product Centres in Bristol and Heybridge with shared support resources provided from our teams in East Grinstead; we operate an integrated programme delivery team across the Bristol and Heybridge sites.
We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
This multifaceted role will allow you to be part of a cutting-edge technologies organisation and work in a world-class engineering and manufacturing environment.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, a minimum of three days per week.
What you will be doing:
In this interesting role you will look after:
Who we’re looking for:
At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. And for this role, we are looking for someone who is/has:
Join us & Make an impact
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
We welcome applications from people with a refugee background.
You can learn more about our global Inclusion strategy at Our people | Rolls-Royce