Customer Operations Manager

Job Description

• The Customer Operations Manager is accountable for the delivery of contracted Services, the resolution of complex customer issues and the proactive mitigation of operational risk.​

• As part of Aftermarket Operations, they will work directly with the Value Streams and the On-Wing and Off-Wing teams to deliver best in class Services to our customers and to transform customer satisfaction. ​

• Reporting to the VP - Customer Operations, tasks will be prioritized in order of safety, contractual commitment and fleet health based on segmentation principles. ​

• The Customer Operations Manager will lead Customer Operations Officers and ASTs within the Regional teams. ​

• They will work with the Account Teams to execute account strategies. The role will be product aligned and directly communicates with customers on their operations. ​

Job Category

Posting Date