Customer Operations Manager
Job Description
The Customer Operations Manager is accountable for the delivery of contracted Services, the resolution of complex customer issues and the proactive mitigation of operational risk.
As part of Aftermarket Operations, they will work directly with the Value Streams and the On-Wing and Off-Wing teams to deliver best in class Services to our customers and to transform customer satisfaction.
Reporting to the VP - Customer Operations, tasks will be prioritized in order of safety, contractual commitment and fleet health based on segmentation principles.
The Customer Operations Manager will lead Customer Operations Officers and ASTs within the Regional teams.
They will work with the Account Teams to execute account strategies. The role will be product aligned and directly communicates with customers on their operations.
Job Category
Service Operations
Posting Date
14 Mar 2025; 00:03