Dear Candidate,
Namaste !
Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.
WE ARE SEEKING APPLICATIONS FOR "Floor Executive / Butler"
Position: Floor Executive/Butler
Qualification : Any Graduate
Experience: Fresher to 8.00 yrs
Location : Girgaon - Charni Road
Job Description:
- To be the single point of contact for all the services needed by the VIP patient and there relative.
- Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.
- Pre Arrival of the VIP patients
- Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits
- Make necessary arrangements according to the information gathered.
- Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patient’s arrival.
- Pre place VIP amenities On Arrival
- Introduce self to Patient and the family at appropriate time.
- Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.
- Offer assistance in packing and unpacking of the luggage and other non-clinical services .
- Reconfirm patient likes/dislikes/ temperature of room during the Stay
- Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services.
- Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.
- Coordinate with the kitchen for priority delivery of all the meals.
- Ensure that the food is as per the Clinical requirements.
- Ensure all service gear/tray set up are in place.
- Ensure the temperature of the food at the time of service is as per food standard.
- Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.
- Ensure all clearances are done personally and hygienically.
- Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.- specific to 19th south
- Ensure VIP patient’s privacy is maintained at all times.
- Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.
- Ensure right billing.
- A&G raised for all non-chargeable.
- Pantry up keep
- Inventory management
- Update Hygiene records
- Update butler log book
- Preference/ allergen board update
- Amenity requisition
Solving query of customers and should possess good communication skills and should be presentable.
Interested candidate, kindly inbox your resumeHemangi.shende@rfhospital.org Or call 9321912383 for any query.
Regards,
Ms. Hemangi Shende