Support Consultant (Oracle - Aconex, Unifier)

Company Profile: 

Assystem Stup is a full-service design, engineering and project delivery consultancy created following Assystem’s acquisition of Stup Consultants Pvt Ltd in July 2021. Assystem Stup combines Assystem’s internationally recognised expertise in low-carbon technologies and complex project management with Stup’s extensive experience. Stup has 5 decades expertise in the urban and territorial infrastructures, civil engineering, complex buildings, transportation infrastructures as well as its strong footprint and reputation in India. Founded in 1963 by two disciples of the renowned French engineer Eugène Freyssinet, Yves Guyon and C.R. Alimchandani, the father of Stup’s last chairman, Stup became one of India’s leading providers of infrastructure engineering services. 

Assystem is an international company of more than 6000 experts spread across 10 countries and with more than 55 years’ experiencing of supporting the world’s most challenging energy and complex infrastructure projects. 

Assystem is playing a leading role in the fight against climate change, helping governments and clients meet their energy transition aspirations. In Europe, Asia and the Middle East, our experts are working on new nuclear power stations, harnessing the power of hydrogen, wind and solar, and helping developing economies to upgrade and optimise their existing grid infrastructures. 

Assystem also helps its clients meet their operational performance challenges through its ‘engineering powered by digital’ philosophy, merging the strength of engineering and the power of datas, to improve project traceability, reduce projects costs and delivery time as well as optimising infrastructure performance. 

The Support Consultant is an entry-level position within the PMIS support team, offering a valuable opportunity to gain experience in a fast-paced technical support environment. You will work closely with Senior Consultants to learn the intricacies of various PMIS applications (Primavera P6, Unifier, Acconex, or Enablon) and provide user support.

Responsibilities:

• Technical Support:
  • Assist users with basic troubleshooting of PMIS applications (e.g., login problems, report access issues) under the guidance of Senior Consultants.
  • Follow established procedures to resolve common user inquiries and document solutions in the knowledge base.
  • Assist with data entry, basic configuration tasks, and user training materials.
  • Escalate complex user issues and technical problems to Senior Consultants for further investigation and resolution.
• Knowledge Acquisition and Learning:
  • Actively participate in training sessions and workshops to build expertise in supported PMIS applications (e.g., Primavera P6, Unifier, Acconex, Enablon).
  • Shadow Senior Consultants during user interactions to observe best practices in problem-solving and solution delivery.
  • Conduct independent research to find solutions for user inquiries and contribute relevant information to the knowledge base.
• Communication and Collaboration:
  • Communicate effectively with users, clarifying their needs, providing clear explanations, and following up to ensure their satisfaction.
  • Collaborate with colleagues within the support team to share knowledge, troubleshoot issues, and learn from each other's experiences.
  • Document user interactions, solutions implemented, and lessons learned in a clear and concise manner.

Key Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).

• 1-3 years of experience in a technical support role or relevant IT experience with their assigned PMIS application (Primavera P6, Unifier, Acconex, or Enablon).

• Basic understanding of IT concepts and familiarity with user support methodologies.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to learn quickly, adapt to new technologies, and follow instructions effectively.
• Strong work ethic, a proactive approach, and a desire to learn and grow in the PMIS support field.

Bachelor's Degree in a relevant feild.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.