-Holtec Security International - Junior System Administrator

HSI Junior System Administrator 

Description:
HSI is excited about our continued growth and are seeking a Junior System Administrator to manage our server infrastructure. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DNS, DHCP, TCP-IP, PC hardware, user and group management, remote access and general network/information security. Candidates must also possess excellent interpersonal, verbal and written communication skills, documentation skills, and perform with minimal supervision.

Tasks and responsibilities include:

• Troubleshoot and resolve complex hardware & software issues in a timely manner
• Record all client inquiries in ticketing system; from initial call to incident resolution
• Perform on-site troubleshooting of hardware, network, & software
• Serve as point of escalation for helpdesk staff
• Perform new software/hardware installations, configurations, and upgrades
• Build and deploy workstation images using RMM software
• Configure, maintain, & create workstation backups using backup tools
• Install, Configure, & Support MS Office Products
• Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices & WIFI
• Perform audits of systems and hardware
• Maintains the integrity and security of servers and systems
• Configure and troubleshoot issues on Microsoft Surface devices
• Diagnose and resolve issues with Google Apps for EDU
• Use RMM software to diagnose issues and perform automation tasks
• Assist customers in gaining access to various systems and servers
• Ability to understand & articulate root cause on client issues
• Work closely with the team to resolve or properly close aging tickets
• Manage individual queue of tickets and respond, document, and close in a timely manner.
• Ensure the highest level of customer satisfaction

Qualifications:

• Excellent analytical abilities, project and time management skills, with ability to work on multiple projects simultaneously
• Windows Server Operating Systems (2012 to 2019)
• Active Directory management
• Group Policy Management
• Incident management and troubleshooting skills
• Windows file shares and security administration
• Windows 7 and 10 Desktop Operating Systems
• Provides advice and training to end-users
• Maintains current knowledge of relevant technologies as assigned
• Excellent Customer Service Skills.
• Microsoft 365 and Azure Experience
• Clear understanding of networks, including LAN/WAN/VPN, routers, switches, servers
• Experience with RMM software
• Imaging software experience
• Multifactor Authentication
• Desktop-based hardware support experience with Windows 7 and Windows 10 systems
• Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals
• Networking Experience in troubleshooting connectivity issues, DHCP, DNS
• Experience removing viruses/malware/spyware
• Self-motivated with the ability to follow directions, complete time-sensitive tasks, and meet deadlines with minimal supervision in a fast-paced and high stress environment
• Strong planning and organizational skills; with the ability to document processes and procedures
• Excellent oral and written communication skills; including the ability to interact with people at various levels
• Passionate about providing excellent customer service and follow-through to completion

Education, Experience, and Certifications:

• 3+ years of providing desktop support with some in Level 2 or System Admin
• Professional certifications (HDI-DST, MCSA, CompTIA A+) are a plus
• Associate’s or Bachelor’s degree in Computer Science, IT, Engineering, Science or related field is a plus