Diagnostic Imaging Clerk, MRI PT 2024-5757

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Salary

$25.400 - $27.488

Schedule

Days, Evenings, Nights, Weekends & Holidays 

Shift 

8 hrs 

The Diagnostic Imaging (DI) Program supports a high volume of diverse adult and pediatric patients and families, providing service within Radiology, CT, MRI, Nuclear Medicine, Ultrasound, Mammography, OBSP and BMD. This department operates 24 hours per day, seven days per week.

The successful candidate will be responsible for clerical functions necessary for the smooth operation of the DI department; primarily for MRI bookings and including greeting patients, answering telephones, patient documentation, filing and retrieval, patient registration, order entry, use of the Meditech electronic health record systems, use of PACS, processing requisitions and data entry and reception duties, performing these duties in other areas of Diagnostic Imaging, as required. This position works days, evenings and weekends and weekend evenings.

The role of the Diagnostic Imaging Clerk is to support the entire Diagnostic Imaging team in their goal to provide the best possible patient care at Cambridge Memorial Hospital. Responsibilities will vary from working directly with patients to ensuring patient scheduling, preparation, registration and requisition management is accurate and complete. 

Duties & Responsibilities:

• Diagnostic Imaging patient reception and registration (includes clerical functions for MRI as well as CT, X-Ray, Ultrasound, BMD & Mammography)
• DI requisition management, including but not limited to Ocean Portal E-referral requisition system processing, patient screening, profiling, scheduling, interaction with Radiologists and technologists to determine booking protocols and prioritization
• Scheduling patients according to WTIS Priority codes and CT and MRI protocols
• Working with radiologists, Diagnostic Imaging technologists and other CMH departments to ensure the efficient scheduling of appointments
• Verbal and written communication with patients, radiologists, technologists, referring physicians and their office personnel and other CMH departments
• Clerical support duties including CD burning from PACS, film library maintenance, retrieving x-ray films as required
• Other clerical and reception duties as required 

The physical demands of the role may include but are not limited to prolonged sitting, standing, walking, bending, lifting, pushing and pulling. This position requires reaching for, and lifting of, x-ray film files. This position contributes to ensuring there is a safe environment for patients, staff and visitors. This is a full time position to work days and evenings including weekends and weekend evening shifts.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

• Community College Diploma in Medical Office Administration required
• A minimum of 2 years’ current experience with CT, MRI, and other imaging booking processes is required
• A minimum of 2 years’ current experience with Radiology module of Meditech and CWS module is required
• Proficient knowledge of WTIS Priority codes, MRI and CT examinations are required
• Proven knowledge and skill in using computers MS Windows, Outlook and Word
• Current experience with Ocean Portal e-referral processes required
• Current experience with PACS access and retrieval of images is required
• Excellent interpersonal, verbal and written communication, organization and time management skills are required
• Exemplary telephone manner is mandatory
• Demonstrated knowledge of Medical Terminology related to Diagnostic Imaging is required
• Experience with alphanumeric filing systems is required
• Demonstrated ability to plan, organize and prioritize in an environment with competing priorities is essential
• Demonstrated ability to work effectively in a team is required
• Demonstrated ability and commitment to providing outstanding customer focused patient care is required
• Demonstrated ability to attend work on a regular basis is required.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.