Customer Account Engineer

General Job Function:

• Support Customer Account Managers (CAM) in capturing opportunities in every aspects


• Develop commercial offers and negotiate with customers for closing


• Collect market information and voice of customers to review operations, performance issues and customer’s needs


• Maintain an understanding and status of key projects and keep the CAMs appraised of project execution and issues

Duties and Responsibilities (in the order of priority):

• Create and update opportunities/orders on sales management tool, e.g. D365 and SAP


• Discuss and negotiate with customers to clarify scope of work and deliverables


• Prepare NDAs and MOUs, as needed


• Offer development working with relevant functional groups (WEJ Projects, overseas technical and commercial group) on offer development


• Prepare for Limits of Authority (LOA) and pricing


• Prepare and execute contract with customers and sub-contractors


• Perform Order Entry and create Sales Orders in SAP


• Manage contract changes and monitor project executions in terms of finance


• Coordinate acceptance, invoices & sales recognition with customers/Finance/Projects


• Interface with customers in gathering intelligence/feedback and promoting new opportunities


• Be able to act on behalf of CAM in case of his absence

Education and Qualifications / Skills and Competencies:

Education Level (Degree, Area of Study) – Minimum Requirement:

• Bachelor degree (in engineering if applicable), related technical discipline or equivalent


• Business knowledge in contracting and accounting/finance

Years of Experience (if applicable):

5-10 years as a sales engineer preferably in nuclear or electric utility related business, especially in a field related to nuclear fuel

Professional Certifications:

n/a

Skills and Competencies:

• Willingness to actively learn new area and efficient in time management


• Understanding of different commercial processes employed by various customers in Japan, and plan and allocate resource/efforts accordingly to optimize internal and external commercial document preparation


• Understanding of general commercial and legal terms of contracting and NDAs


• Communicate and negotiate with Legal internally in US and externally


• Practical and some fundamental knowledge of engineering principles and techniques, nuclear fuel and nuclear fuel cycle


• Capable of understanding of Intelligence / voice of customers along with Westinghouse position and capability and reflect it into promotional process (engineering and commercial approach)


• Capable of written and verbal communication in Japanese and English


• Host and facilitate meetings internally and externally including translation as needed