Job Opportunity: Senior Customer Support Executive
Location: Bengaluru (On-site)
Job Type: Full-time
Experience: 1-10 years (Fresher candidates are also welcome to apply)
Industry: Hospitals and Health Care
About Us:
Teleradiology Solutions was founded in 2002 by two Yale University-trained physicians. We provide teleradiology services (i.e. CT, MRI, X-ray, Ultrasound, Nuclear medicine, Echocardiograms) to over 150 hospitals in 21 countries globally including the United States. We are pleased to introduce ourselves as a large and growing Teleradiology group with an active academic focus (www.radguru.net) and a research interest in several areas, including AI in radiology. Visit us at www.telradsol.com
TeleRide Tech is an affiliate company of Teleradiology Solutions. We have developed a cutting-edge radiology workflow platform RADSpa®, which optimizes the efficiency and productivity of radiologists by delivering images anywhere anytime. CardioSpa, which enables tele-ECG and tele-echo, does the same for cardiologists. The company has all the products needed for a group interested in a telehealth solution from Teleradiology to telemedicine video consults. Visit us at www.teleradtech.com
Job Role & Responsibilities:
- Handle inbound and outbound calls to understand and address client needs and requirements.
- Respond promptly and accurately to calls, ensuring clients feel supported and valued.
- Provide comprehensive support to clients, ensuring clear communication and satisfaction.
- Collect and relay accurate information to clients and internal teams.
- Adapt to changes and maintain flexibility in a dynamic work environment.
- Ensure adherence to company and hospital policies in all interactions.
- Coordinate with internal teams to resolve client queries effectively.
- Handle high volumes of inbound and outbound calls efficiently.
- Identify priority issues and escalate them as necessary.
- Route calls to the appropriate departments or teams when needed.
- Follow up with clients to ensure issues are resolved and complete the call process.
- Document all call details according to standard operating procedures.
- Troubleshoot basic IT-related issues and escalate to the appropriate technical team.
- Multitask and manage multiple internal software platforms simultaneously.
- Monitor and respond to emails when required.
Key Requirements:
- Excellent verbal and written communication skills.
- Strong listening skills and the ability to empathize with clients.
- Ability to work independently and as part of a team.
- Willingness to work on weekends and in different shifts.
- Experience or background in home science is a plus.
- Strong computer proficiency and basic knowledge of MS Office.
- 1- 10 years of international voice process experience is an advantage.
- Knowledge of customer service best practices.
- High level of professionalism and customer-centric approach.
If you're eager to take on a dynamic and meaningful role in the healthcare industry, we'd love to hear from you!
If interested, please share your updated resume with us.
Regards
Dhanush H
8123998941
Human Resource
Teleradiology Solutions
Teleradiology Solutions (www.telradsol.com)
Among the top teleradiology providers in the US and world!